FAQ – Venlery

Below are answers to common questions about shopping at Venlery.com.

1. How long does shipping take?

Orders are processed within 1–3 business days.

Standard Shipping: 5–12 business days
Expedited Shipping: 2–5 business days

Delivery times may vary due to carrier delays or holidays.

2. Where do you ship?

We currently ship within the United States.

If you are located outside the U.S., please contact us before placing your order.

3. How can I track my order?

Once your order ships, you will receive a tracking number via email.

You can use the tracking number on the carrier’s website to monitor your shipment.

4. What payment methods do you accept?

We accept:

• Major credit and debit cards
• PayPal

All transactions are processed through secure and encrypted checkout systems.

5. What is your return policy?

We accept returns within 30 days of delivery, provided the item is unused and in its original packaging.

Please review our Return & Refund Policy page for full details.

6. What if my item arrives damaged?

If your item arrives damaged or there is an issue with your order, please contact us within 48 hours of delivery.

Email: venlery.info@gmail.com

Please include your order number and photos (if applicable) so we can assist you quickly.

7. How can I contact customer support?

Email us at: venlery.info@gmail.com

Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)

We typically respond within 24 hours on business days.

8. Is it safe to shop on Venlery.com?

Yes. We use secure checkout and encrypted payment systems to protect your personal and payment information.